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Privacy Policy

At Osiris Tours, your privacy is as important to us as creating the perfect travel experience. Here’s how we handle your information:

1. How We Collect Your Information

We gather information in a few simple ways:

  • Directly from You: This includes your name, email address, phone number, payment details, and any other information you provide when you book a tour, fill out a form (via JotForm), or contact us.
  • Automatically: We collect data like your IP address, browser type, operating system, and browsing behavior as you navigate our website.
  • From Third-Party Services: We collect data from tools like Google Analytics and JotForm, as well as from social media platforms and review sites like TripAdvisor, Google, and Trustpilot.

2. How We Use Your Information

We use your information to:

  • Provide our travel services
  • Process payments securely
  • Send you booking confirmations and travel updates
  • Personalize your experience on our site
  • Improve our services based on your feedback
  • Respond to your questions and requests
  • Send you marketing communications (only if you’ve opted in)

3. Legal Bases for Processing (GDPR)

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: You have given clear consent for us to process your personal data for specific purposes.
  • Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., booking a tour).
  • Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax requirements).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, provided that your rights and interests do not override these interests.

4. Data Security

We use strong security measures to protect your data, including encryption and access controls. However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we can’t guarantee absolute security.

5. International Data Transfers

We may transfer your data to countries outside your own, including outside the EU. This includes data collected through third-party services like Google Analytics, JotForm, and others. When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legal mechanisms, to protect your data and ensure it complies with GDPR and other relevant regulations.

6. Cookies and Tracking

We use cookies to make your browsing experience better. They help us remember your preferences and see how people use our site. You can manage these through your browser settings.

7. Data Retention

We’ll keep your data only as long as we need it to help you or meet legal requirements. After that, it’s securely deleted or anonymized.

8. Children’s Privacy

Our services are designed for adults, specifically those 18 and older. We do not knowingly collect data from anyone under 18. If we discover that we’ve mistakenly collected information from a child, we will:

  • Immediately delete the child’s personal information
  • Notify the parent or guardian
  • Review our practices to ensure it doesn’t happen again

9. Your Rights Under GDPR

You have the following rights under the GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can ask us to limit the processing of your data in specific circumstances.
  • Right to Data Portability: You can request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: If processing is based on your consent, you can withdraw that consent at any time.

10. Your Rights Under CCPA

If you’re a California resident, you have the following rights under the CCPA:

  • Right to Know: You can request details about the categories and specific pieces of personal information we’ve collected about you.
  • Right to Delete: You can request that we delete any personal information we’ve collected from you, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Right to Opt-Out: Although we do not sell personal data, California residents can opt out of the sale of their personal information if this practice were to change.

11. Consequences of Withdrawing Consent

If you withdraw consent:

  • We’ll stop processing your data for the purposes for which you’ve withdrawn consent.
  • You may no longer receive personalized offers or marketing communications.
  • Some features of our website may not work properly.
  • We may not be able to provide certain services that require your personal information.

12. We Do Not Sell Your Data

Rest assured, we do not sell your personal data to third parties. Your information is used solely for the purposes outlined in this policy.

13. Changes to This Policy

We may update this policy from time to time. We’ll post any changes on this page and if they’re significant, we’ll let you know by email. Your continued use of our services after these changes means you agree to the updated policy.

This policy was last updated on August 17, 2024.

14. Need to Talk?

We’re here to help. If you have questions or concerns about your privacy, feel free to reach out at info@osiristours.com.

We’re dedicated to keeping your data safe while you dream of your next adventure. Let us know how we can help!